Our Commitment: Your privacy matters. We collect only what's necessary to provide our services, we never sell your personal data, and you maintain control over your information. This policy explains what we collect, why, and how we protect it.
1. Information We Collect
1.1 Information You Provide
| Data Type | Purpose |
|---|---|
| Account Information | Name, email, password, artist name - to create and manage your account |
| Profile Information | Genre, location, bio - to personalize your experience and AI recommendations |
| Payment Information | Processed securely by Stripe - we don't store your card details |
| Content | Music, lyrics, artwork you upload - to provide AI analysis and services |
| Communications | Messages with AI agents, support requests - to provide and improve services |
1.2 Information Collected Automatically
- Usage Data: Features used, time spent, interactions with AI agents
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, pages viewed, referring URLs
- Cookies: Session cookies for authentication, preference cookies for settings
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our AI-powered services
- Process transactions and send related information
- Personalize AI recommendations and content
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Develop new features and services
3. AI and Your Data
Important: When you interact with our AI agents, your conversations and uploaded content are processed to provide personalized assistance. We use industry-leading AI providers (like OpenAI) to power our agents.
Specifically regarding AI:
- Your conversations with AI agents may be used to improve our services
- We do not use your music or creative content to train AI models
- AI-generated recommendations are based on your inputs and preferences
- You can request deletion of your conversation history at any time
4. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With vendors who help us operate our platform (hosting, payment processing, analytics)
- AI Providers: With AI service providers to process your requests (subject to their privacy policies)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication with password hashing
- Regular security assessments and updates
- Access controls limiting employee access to personal data
- Secure cloud infrastructure with industry-standard protections
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Specifically:
- Account Data: Retained until you delete your account
- Content: Retained until you delete it or your account
- Usage Data: Aggregated data may be retained indefinitely for analytics
- Legal Requirements: Some data may be retained longer if required by law
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Cookies: Manage cookie preferences through your browser
To exercise these rights, contact us at privacy@thelabelai.com.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.
10. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance.
12. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information (we don't sell your data)
- Right to non-discrimination for exercising privacy rights
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@thelabelai.com
For general inquiries: support@thelabelai.com
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